
3-1
Chapter 3
Troubleshooting
At the First Sign of a Problem
Perform the following tasks when you first become aware of a
problem with the switch:
❑ Make sure the power cord is securely connected and the
power voltage is not fluctuating.
❑ Check the data cables for secure connections and make sure
the device at the other end of a connection is operational.
❑ Press the RESET button so the switch can run self- diagnostics.
Use Omega to run diagnostics and read statistics. Refer to Chapter 5,
“Diagnostics,” and Chapter 3, “Statistics: Received and
Transmitted Ethernet Frames,” in the “AT-S20 User’s Guide” for
further details concerning Omega.
❑ If the management software has failed, and the switch
continues to forward packets, when convenient power on/off
or reboot the switch.
❑ If problems still persist, for example, the Fault LED remains on,
call Allied Telesyn’s Technical Support or visit Allied Telesyn’s
website at www.alliedtelesyn.com.
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